Tips, news, and insights about AI chatbots and customer service automation
Multilingual support takes more than automatic translation. Learn how to structure your knowledge base, use glossaries, and audit terminology so your AI chatbot answers accurately in both Norwegian and English.
Read moreWhen e-commerce and B2B companies train an AI chatbot on product catalogs, many upload raw CSV or JSON exports from ERP or PIM systems. Without proper structure, the bot often swaps dimensions, prices, or accessories. Here’s how to format catalogs for more precise answers.
Read moreWhen an AI chatbot gives wrong answers, conflicting training sources are often the cause. Learn a 4-step method to find and resolve those conflicts.
Read moreIn today's competitive market, acquiring new customers isn't enough; retaining and developing existing ones is equally crucial. Customer Lifetime Value (CLV) is a key indicator of long-term success, and AI chatbots have proven to be a powerful tool for increasing this value.
Read moreAn AI chatbot is only as smart as the knowledge it has access to. But it's not just about quantity; it's about quality, relevance, and structure. Without a strategic approach to your knowledge base, you risk your chatbot providing inaccurate or incomplete answers, undermining tr…
Read moreRAG is only as good as the structure of your sources. Learn how to split content, avoid pitfalls, and keep your knowledge base current in Chatly.
Read moreA chatbot needs ongoing QA to stay accurate. Learn how to build a QA loop using conversation history, unanswered questions, and content updates in Chatly.
Read moreIn an increasingly globalized world, the ability to communicate effectively with customers across language barriers is crucial. Traditional customer service often struggles to scale this, but AI-powered chatbots offer a powerful solution. This article explores how businesses can…
Read moreA chatbot is also a source of insight into what customers wonder about. Learn how to use unanswered questions, suggested FAQs, and recommendations in Chatly to train the bot proactively.
Read moreFAQs are a good start — but many answers live in dense PDFs. Learn how to prepare contracts and manuals, use RAG and OCR in Chatly, and test with real questions.
Read moreAI chatbots need data to learn and provide helpful answers. But what happens when that training data contains sensitive information? This article outlines best practices for ensuring your training data is secure, so you can build an effective chatbot without compromising privacy…
Read moreInvesting in AI chatbot training is essential, but how do you know if the investment pays off? This article explores how to measure ROI by considering content coverage, accuracy gains, and the cost of inaccurate answers. With Chatly, you can continuously improve your chatbot's p…
Read moreAn AI chatbot can improve the webshop experience: automate support, answer common questions quickly, and support sales from content you train on. Here is how to get started with Chatly.
Read moreChoosing the right AI chatbot platform is crucial for small and medium-sized businesses (SMBs). With numerous options available, it's important to consider factors like pricing models, features, and support. This article provides an overview of what to look for to make an inform…
Read moreIn the real estate industry, customer experience is paramount. An AI chatbot can be a powerful tool to enhance this experience, from initial contact to key handover. Learn how to use a chatbot to provide faster responses, personalized service, and increased availability. Chatly …
Read moreChatbots are more than just a lead capture tool. The data from chatbot conversations can provide valuable insights into what your customers are asking and where your website content might be lacking. By analyzing this data, you can optimize your content to answer customer questi…
Read moreAvoid the 7 most common mistakes that make real estate chatbots lose prospects instead of generating qualified leads.
Read moreLearn how AI chatbots in real estate can handle common questions, qualify prospects, and generate more qualified leads.
Read moreYou have built a chatbot in Chatly – now it is time to get it in front of customers. This guide shows you how to grab the Chatly embed code, add it to your site (WordPress, Webflow, or custom), avoid common implementation mistakes, and craft a welcome message people actually use.
Read moreLearn how to write chatbot content that actually works — the right tone, clear Q&A pairs, good structure, and ongoing maintenance. A practical guide for building a chatbot your customers trust.
Read moreLearn which key metrics to track to evaluate if your chatbot delivers – resolution rate, escalation, volume, and customer satisfaction. A practical guide with concrete advice.
Read moreLearn how to use an AI chatbot in a privacy-friendly way. An overview of GDPR requirements, what applies to conversation data, and practical advice for Norwegian and European businesses.
Read moreLearn how RAG technology and source citations ensure your chatbot answers from your own content—not from guesswork. A guide to accuracy and trust.
Read moreLearn how to transform your AI chatbot from a support tool into a proactive sales machine that works around the clock to increase conversions and capture leads.
Read moreLearn when and how to escalate conversations from chatbot to human agents. Discover best practices for seamless handoff, opening hours, prioritization, and how to balance automation with human touch.
Read moreLearn how to effectively train your AI chatbot on website content, PDFs, handwritten notes, and structured data. Discover best practices for content quality, organization, and optimization.
Read moreMany businesses pay between 500,000 and 2 million kroner annually on customer service. What if you could reduce this by 60-70%? Discover how with concrete numbers from DNB, SR-Bank and international case studies.
Read moreHave you ever waited for a customer service response outside business hours? Or perhaps you've experienced your customer service being overwhelmed with the same questions day in and day out? Chatly is the solution to these challenges.
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