Complete Feature Set
Everything you need to create, customize, and manage powerful AI chatbots
Training Capabilities
Train your chatbot on various content types to provide accurate, context-aware answers
Website Content
Automatically scrape and train on your website content by providing URLs. Choose between single pages or full website crawl that follows internal links. The chatbot learns from your existing web pages, product descriptions, and help articles. Full crawl respects robots.txt and only follows links within the same root domain.
PDF Documents
Upload PDF files including manuals, guides, documentation, and reports. The chatbot extracts text and learns from your PDF content.
Images & Handwritten Notes
Use advanced OCR technology to extract text from images and handwritten notes. Perfect for digitizing physical documents and notes.
Structured Data Files
Import CSV or JSON files to train on structured data like product catalogs, FAQs, knowledge bases, or any tabular data.
Integration & Embedding
Seamlessly integrate your chatbot into your existing website
One-Line Embed Code
Add your chatbot to any website with a single line of JavaScript. No technical expertise required - just copy and paste.
Mobile Responsive
The chatbot widget is fully responsive and optimized for mobile devices. Works perfectly on smartphones, tablets, and desktops.
Secure & Private
All data is stored securely on Google Cloud Platform with encryption. Your conversations and content are protected and private.
Customization & Branding
Make your chatbot truly yours with extensive customization options
Custom System Prompts
Define exactly how your chatbot responds with custom system prompts. Control tone, style, and behavior to match your brand voice.
Theme Customization
Choose from 8 theme colors (blue, green, purple, orange, red, teal, indigo, pink) or set a custom hex color. Enable dark mode for the widget, and pick a font: system default, Inter, Open Sans, or Source Sans 3. Full control over look and feel to match your brand.
Custom Greeting Messages
Set a personalized welcome message that appears when users first open the chatbot. Make a great first impression with your own greeting.
Markdown Support
Chatbot responses support markdown formatting including lists, bold text, links, and code blocks for better readability.
Multi-Language Support
Built-in support for Norwegian and English. Your chatbot can communicate with customers in their preferred language automatically.
Custom Avatars
Upload your own avatar image to personalize your chatbot's appearance. Make your chatbot instantly recognizable with your brand's visual identity or a custom character that represents your business.
Highlighted Links
Add up to 5 links that appear below the welcome message. Perfect for guiding users to important pages like pricing, products, or contact information. Supports both Norwegian and English.
Example Questions
Add up to 5 example questions that appear below the welcome message. Help users get started by suggesting relevant questions they can ask your chatbot. Supports both Norwegian and English.
Show Sources in Chat Responses
Enable display of sources (URLs) in chat responses. When enabled, sources from websites used to generate the answer are shown. Only for website content, not for files like PDF, OCR, CSV, or JSON.
User Experience & Performance
Optimized for speed, performance, and exceptional user experience
Intuitive Chatbot Controls
Easy-to-use minimize and close buttons with built-in confirmation dialogs. Reset conversations with a single click while keeping your chatbot active. Smooth animations and responsive design that works perfectly on all devices.
Lightning-Fast Loading
Lightweight chatbot widget that loads quickly on any website. Optimized for speed without compromising functionality. Your visitors get instant access to your chatbot with minimal impact on page load times.
Smooth Performance
Seamless user experience with optimized performance. Fast scrolling, instant responses, and smooth interactions. Your chatbot feels native and responsive, even during long conversations.
Contact Form for Unanswered Questions
When your chatbot doesn't have an answer, customers can easily submit their question directly to your organization. Never miss a customer inquiry - all questions are forwarded to you via email with full conversation context. Conversations with contact requests are stored permanently and are not automatically deleted, while conversations without contact requests are deleted when the user chooses to do so through the chatbot or after 2 months at the latest.
Widget Height Options
Choose how tall the chat widget appears: Low (600px on desktop, 400–600px on mobile with margins) or Standard (700px on desktop, fullscreen on mobile). Pick the option that fits your site layout best.
Analytics & Management
Track performance and manage your chatbots with powerful tools
Conversation Analytics
View complete conversation history with all messages in your dashboard. Filter contact requests, mark them as resolved, and get full visibility into all customer interactions. Conversations with contact requests are stored permanently, while conversations without contact requests are deleted when the user chooses to do so through the chatbot. If not, messages are deleted after 2 months at the latest.
Multiple Chatbots
Create and manage multiple chatbots for different purposes, departments, or brands. Each chatbot can have its own training data and settings.
Content Management
Easily manage your training content. Add, update, or remove content items. Track processing status and manage your knowledge base efficiently. Keep content up-to-date with incremental refresh functionality that only updates changed content, ensuring your chatbot always has current information.
Contact Request Management
Efficiently manage contact requests directly from your dashboard. View all conversations with contact requests, filter for unresolved ones, and mark them as resolved. Contact information and questions are automatically saved in conversation history. Conversations with contact requests are stored permanently and can only be deleted manually from the dashboard.
Technical Features
Powered by advanced AI technology for accurate and reliable responses
RAG System
Retrieval-Augmented Generation ensures your chatbot provides accurate answers based on your actual content, not generic responses.
Semantic Search & Chunking
Advanced vector embeddings enable semantic search, allowing the chatbot to understand the meaning behind questions, not just keywords. Semantic chunking ensures related content stays together for better context.
Secure Infrastructure
Built on Google Cloud Platform with enterprise-grade security. All data is encrypted and stored in secure, compliant data centers.
Fast Response Times
Optimized AI models and infrastructure ensure fast response times. Your customers get answers in seconds, not minutes.
Scalable Architecture
Multi-tenant architecture with isolated data per organization. Scale from small businesses to large enterprises without performance issues.
API Integration
RESTful API endpoints for chatbot interactions. Integrate with your existing systems or build custom integrations as needed.
Add-on Features
Extend your chatbot's functionality with powerful add-on features. Enable or disable add-ons as needed to provide your customers with an even better experience.
Currency Conversion
Conversation Memory
Enables conversation memory so your chatbot can remember previous messages in the same conversation and provide more contextual responses. Perfect for longer conversations where context is important.
Flexible Notification Methods
Choose how you receive contact form submissions: via email, Slack, Microsoft Teams, or transfer to customer service agent. Configure webhooks to get notifications directly in your team channels, or enable transfer to human agents.
Real-time chat with customer service agent
Seamlessly transfer conversations from chatbot to human customer service agents when customers need extra help. Give your customers direct access to human support when needed. Agents can view conversation history, respond to customers in real-time, and mark conversations as resolved.
Automatic Quality Assurance
Let AI continuously analyze your chatbot's performance and automatically identify areas for improvement. Get access to a dedicated quality assurance dashboard showing unanswered questions, automatically generated FAQ suggestions, and content recommendations. Improve your chatbot's accuracy over time without manual work.
Capture more leads
Turn your chatbot into a sales assistant that detects buying intent, captures contact details, and sends leads directly to your team, HubSpot, or another CRM. Choose Standard, Hybrid, or Lead-first depending on how proactive you want your lead flow to be.
Quality Assurance & Improvement
AI-powered continuous improvement of chatbot performance
Automatic Detection of Unanswered Questions
The system automatically identifies when the chatbot cannot answer a question. Unanswered questions are collected and grouped, making it easy to see which topics are missing from your knowledge base.
AI-Generated FAQ Suggestions
Based on common unanswered questions, the AI automatically generates suggestions for new FAQs with both questions and answers. Review, edit, and approve suggestions with one click to add them to your chatbot's knowledge base.
Content Recommendations
Get intelligent recommendations about content that should be updated, new topics that should be covered, or existing content that can be improved. Prioritized suggestions help you focus on the most important improvements first.
Confidence Tracking
Track your chatbot's average accuracy over time. See which types of questions the chatbot handles well, and where there's room for improvement. Data-driven insights for continuous optimization.
Subscription & Billing
Flexible subscription plans with easy management
Flexible Subscription Plans
Choose from Free, Basic, or Premium plans based on your needs. Upgrade or downgrade anytime with immediate effect.
Secure Payment Processing
Fully integrated with Stripe for secure payment processing. Update payment methods, view invoices, and manage your subscription via Stripe Customer Portal.
Automatic Billing
Monthly billing in advance with automatic renewal. Get notifications for past due payments and manage your subscription easily from the dashboard.
Usage Tracking & Limits
Monitor your usage and stay within your plan limits
Real-Time Usage Dashboard
Track your usage in real-time with detailed metrics. See messages sent this month, today's activity, content items, and vector chunks at a glance.
Plan-Based Limits
Each subscription plan includes specific limits for messages per month, vector chunks, and content items. Upgrade anytime to increase your limits.
Usage Warnings
Get notified when approaching your plan limits. Clear visibility into your usage helps you plan ahead and avoid service interruptions.
Ready to Get Started?
Join businesses that are already using Chatly to transform their customer service