Terms and Conditions

Last Updated: October 3, 2026

1. Acceptance of Terms

By accessing and using Chatly, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Service Description

Chatly provides an AI chatbot service that allows businesses to create, train, and embed chatbots on their websites. Our service includes:

  • AI-powered chatbot creation and management
  • Content training from websites, PDFs, images, and data files
  • Embeddable chatbot widgets for customer websites
  • Analytics and conversation tracking
  • For Premium/Enterprise, lead mode can be configured with routing to standard channels, HubSpot, or a generic webhook.

3. AI Service Provider

Chatly uses advanced AI technology from trusted providers to power our chatbot service. This AI technology helps your chatbot understand questions and provide accurate answers based on your content.

What You Need to Know

When you use Chatly, your content is processed by AI services to create intelligent responses. Here's what this means for you:

  • Your content is processed securely by our AI service providers to generate chatbot responses
  • You must ensure your content does not contain harmful, illegal, or inappropriate material
  • The AI service may have occasional limitations or temporary unavailability
  • You are responsible for ensuring your content complies with all applicable laws and regulations

We work with reputable AI service providers to deliver the best chatbot experience. These services are subject to their own terms and conditions, which we comply with on your behalf. If you have questions about how AI processes your content, please contact us.

4. User Obligations

  • You must provide accurate and complete information when creating an account
  • You are responsible for maintaining the confidentiality of your account credentials
  • You must not use the service for any illegal or unauthorized purpose
  • You must not upload content that violates intellectual property rights, privacy rights, or applicable laws
  • You are responsible for all activities that occur under your account

4.1. Content Restrictions - Public Information Only

IMPORTANT: Public Company Information Only

You must only use public company information when training your chatbots. Never upload private, confidential, or sensitive information. This includes but is not limited to:

  • Personal data of employees, customers, or third parties
  • Confidential business information, trade secrets, or proprietary data
  • Financial records, account numbers, passwords, or security credentials
  • Any information subject to non-disclosure agreements or confidentiality obligations

By using Chatly, you acknowledge that you will only upload publicly available company information. We are not responsible for any breach of confidentiality or privacy that may result from uploading restricted information. You are solely responsible for ensuring compliance with all applicable privacy laws and regulations, including GDPR, when using our service.

5. Subscription and Payment

Chatly offers various subscription plans with different features and usage limits:

  • Subscriptions are billed monthly in advance
  • You may cancel your subscription at any time, but no refunds will be provided for the current billing period
  • We reserve the right to change pricing with 30 days notice
  • Failure to pay may result in suspension or termination of your account

6. Service Limitations

Chatly provides the service 'as is' without warranties of any kind. We do not guarantee uninterrupted or error-free service. Usage limits apply based on your subscription plan.

7. Data Privacy

Your use of Chatly is also governed by our Privacy Policy. We process your data in accordance with applicable data protection laws. Content you upload is used solely to train your chatbots and is stored securely.

8. Termination

We reserve the right to terminate or suspend your account and access to the service immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason.

9. Limitation of Liability

To the maximum extent permitted by law, Chatly shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of the service.

10. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of any material changes by posting the new Terms on this page. Your continued use of the service after such changes constitutes acceptance of the new Terms.

11. Contact Information

If you have any questions about these Terms, please contact us at [email protected] or through our contact page.